Monthly Communication Report

Organization:	Association of Canadian Travel Agencies/association canadienne des agences de voyages
Associated registration:	950741-6003-30
Communication date:	2025-10-14
Posted date:	2025-10-14

Designated Public Office Holders who participated in the communication:	Serge Bijimine, Assistant Deputy Minister Policy, Transport Canada (TC)
List of Details Subject matter Detail Consumer Issues, Tourism, Transportation Air Passenger Protection Regulations (APPR): Ongoing advocacy regarding the implementation and enhancement of APPR including compensation standards, refund timelines, airline obligations during delays, and passenger rights enforcement, competition bureau report on Canada's airline industry Tourism, Transportation Passenger Experience Enhancement: Advocating for improved passenger experience standards across all modes of transportation, including accessibility improvements, enhanced customer service protocols, and streamlined travel processes, and expanded trusted traveller program.
Responsible Officer who filed this communication report:	Suzanne Acton-Gervais
As the most senior paid officer, the person named above is responsible for certifying the communication report for the corporation or organization (Registrant). This person may or may not have participated in the reported communication. The Lobbyists Registration Regulations do not require that the names of in-house lobbyists (i.e. employees of corporations or organizations) who actually participated in the communication be disclosed.