Contact Us

Office of the Commissioner of Lobbying of Canada
255 Albert Street
10th Floor
Ottawa, Ontario K1P 6A9
Tel: 613-957-2760
Fax: 613-957-3078

Client Service Standards

The Office has adopted the following client service standards:

  • The OCL aims to answer telephone calls received during business hours within 30 seconds, 80% of the time.
  • Should you leave a voice mail with the OCL, we aim to return your call within 24 hours.
  • All e-mail inquiries will be acknowledged within 24 hours.
  • Please allow 2 business days for a response to less complex e-mail inquiries and up to 14 days when a more complex question is raised.