Registration - In-house Organization

Ombudsman for Banking Services and Investments / Sarah Bradley, Ombudsman and Chief Executive Officer

Registration Information

In-house Organization name: Ombudsman for Banking Services and Investments
Responsible Officer Name: Sarah Bradley, Ombudsman and Chief Executive Officer
Responsible Officer Change History
Initial registration start date: 2005-11-09
Registration status: Active
Registration Number: 940624-5945

Associated Communications

Total Number of Communication Reports: 9

Monthly communication reports in the last 6 months: 0

Version 11 of 12 (2021-10-18 to 2024-09-03)

Registration versions:

Version 11 of 12 (2021-10-18 to 2024-09-03)

Lobbying Information

Subject Matters

Consumer Issues
Financial Institutions

Subject Matter Details

Legislative Proposal, Bill or Resolution, Regulation

Bank Act provisions concerning dispute resolution for federally-regulated deposit-taking institutions and the regulations pursuant to that issue

Communication Techniques

Written communication
Oral communication
Grass-roots communication

Government Institutions

Finance Canada (FIN)
Financial Consumer Agency of Canada (FCAC)
House of Commons
Prime Minister's Office (PMO)
Senate of Canada

In-house Organization Details

Description of the organization's activities

The Ombudsman for Banking Services and Investments is Canada's independent dispute resolution organization that investigates unresolved complaints against banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies.

Responsible officer name and position during the period of this registration

Sarah Bradley, Ombudsman and Chief Executive Officer

Organization's membership or classes of membership

Banks and other deposit-taking organizations, investment dealers, mutual fund dealers, exempt market dealers, scholarship fund dealers, and other firms registered to sell securities in Canada.

Government funding

No government funding was received during the last completed financial year.

In-house Organization Contact Information

Address:
20 Queen St. W.
Suite 2400, P.O. Box 8
Toronto, ON M5H 3R3
Canada

Telephone number: 416-218-4264
Fax number: 416-225-4722

Lobbyists Details

Employees who lobby for the organization

Sarah Bradley, Ombudsman and Chief Executive Officer | No public offices held
Mark Wright, Director, Communications & Stakeholder Relations | No public offices held

Ombudsman for Banking Services and Investments

The following names have been used on or after July 2, 2008

The following names have been used on or after July 2, 2008
Name	From	To
Ombudsman for Banking Services and Investments	2011-10-01	current

The following names have been used before July 2, 2008

Ombudsman for Banking Services and Investments

Ombudsman for Banking Services and Investments

Responsible Officer History
Responsible Officer Name	From (YYYY-MM-DD)	To (YYYY-MM-DD)
Sarah Bradley	2018-09-17	Current
Douglas Melville	2011-10-01	2015-05-15
David Agnew	2005-11-09	2006-05-01

Date Modified:: 2024-12-05

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Registration - In-house Organization

Ombudsman for Banking Services and Investments / Sarah Bradley, Ombudsman and Chief Executive Officer

Registration Information

Associated Communications

Version 11 of 12 (2021-10-18 to 2024-09-03)

Version 11 of 12 (2021-10-18 to 2024-09-03)

Subject Matters

Subject Matter Details

Legislative Proposal, Bill or Resolution, Regulation

Communication Techniques

Government Institutions

Description of the organization's activities

Responsible officer name and position during the period of this registration

Organization's membership or classes of membership

Government funding

In-house Organization Contact Information

Employees who lobby for the organization