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Service standards

Registration and client services

  • After filing a registration with the OCL, please allow up to three business days for either approval of or feedback on the registration.
  • The OCL aims to answer telephone calls received during business hours within 30 seconds, 80% of the time.
  • If you leave us a voicemail, we aim to return your call within one business day.
  • Email inquiries will be acknowledged within one business day.
  • Please allow 2 business days for a response to email inquiries. For complex questions, a response may take up to 10 business days.

Exemption reviews for the 5-year post-employment prohibition on lobbying

We aim to achieve the following delivery targets during the process of exemption review.

Application

Upon receipt of an application for exemption, the applicant will receive an acknowledgement:

  • Immediately for applications submitted using the online application form; or
  • 7 days from receipt of the application if submitted by mail, email or fax.

Decision

When the Commissioner grants an exemption, the applicant:

  • will be notified in writing within 60 days from receipt of the application, including all required documentation; and
  • will receive an exemption number, which must be used for registration.

If the Commissioner intends to deny the exemption, the applicant:

  • will be notified in writing of the reasons for the decision within 60  and
  • has 30 days to present their views before a final decision is made.

Effective date and publication of exemption

Exemptions are effective and published online on the date indicated in the Commissioner’s letter. Details such as the name of the individual, the exemption number and the reasons for granting it are published online.

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